At Positive Ways, we understand that the emotional qualities and skills needed to be a successful leader are as important, if not more so, than the intellectual and technical competencies required to fulfil a role. In other words, in order to lead others successfully, we need to first successfully lead ourselves.

In business, it is a requisite that we continue our personal development in order to remain competent and current. However, this may be futile, at a fundamental level, if we do not also ensure that our personal development goes hand in hand. In the current context, developing our Emotional Intelligence (EI) and our Emotional Resilience (ER) are key components in ensuring our ability to lead.

We are human beings, and hence social animals, who need to interact with our environment and with other people in order to survive, thrive and, in this case, ensure our businesses perform. A good leader is both Emotionally Intelligent and Emotionally Resilient. At Positive Ways, we use the Emotional Resilience in Action model (ERA) and the Emotional Capital Report (ECR) to build these components.

The ECR has been designed for measuring our EI ( see Keith Abrahams’ article ). In the ECR, EI is grouped into 5 sections: Self-Awareness; Self-Management; Social Skills; Adaptability; Social Awareness – these are broken down into 10 sub-sections. Our ER (New ERA model ) can be measured anecdotally by our ability to bounce back and recover from setbacks quickly, and get our needs met in a calm and healthy way. In leading ourselves, it is important that we can take responsibility for ourselves and our situations; communicate in and develop healthy relationships in both our personal and professional lives.

The Positive Ways Leadership programme builds on the ERA model and incorporates the ECR, in order to first ensure we are leading ourselves successfully, and then that we have the EI needed to successfully lead others. Attendees gain an understanding of their own needs and how to deploy their resources in getting them met, they gain an insight into the EI competencies they need to develop, and they learn simple and practical tools and techniques which they can hone, to build both their ER and EI.

We find this approach equally beneficial in helping the individual to lead themselves, lead others (their staff, for example) and, in the service based professions, their clients. Our friends, family and colleagues benefit too, and the skills can be passed on to those around us either by direct teaching  or in ‘leading by example’.

For a full list of programmes and workshops and the next Leadership Programme, please visit :

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